Refund Policy

Refund Policy

At IndieNova, we specialize in providing informational services and digital content related to indie games and new releases. Our offerings include game guides, reviews, walkthroughs, tips, and strategies designed to enrich your gaming experience and keep you informed about the latest trends in the indie game community. Please note that we do not sell or distribute the games themselves or any in-game items. Our services are strictly informational and designed to support your gameplay.

This Refund Policy explains the conditions under which refunds may be granted for purchases of our digital informational products, the eligibility criteria, and the procedures for submitting refund requests.

Refund Eligibility and Timeframes

Refund requests must be submitted within 3 days (72 hours) of the original purchase date to be considered eligible. Requests received after this period will generally not be accepted unless there are exceptional circumstances that can be verified. Because our content is digital and accessible immediately after purchase, refunds are limited compared to physical goods.

Refunds may be granted under the following conditions:

• Duplicate purchases of the same digital content.
• Technical issues that prevent access to or use of the purchased digital content, unresolved within a reasonable timeframe.
• Incorrect billing or unauthorized charges reported within 7 days of purchase.
• Content that is materially different from what was advertised or described.

Non-Refundable Situations

Refunds will not be issued for the following reasons:

• Change of mind or dissatisfaction with the game content or performance after accessing the material.
• Content that has been fully or substantially accessed or downloaded prior to requesting a refund.
• Requests submitted more than 7 days after the purchase.
• Issues relating to the indie games or new releases themselves, including in-game purchases, bugs, or game crashes, as these are managed by the respective game developers or platforms.

Subscription Services

If you subscribe to our service plans that offer access to ongoing content updates, early releases, or exclusive guides, you may cancel your subscription at any time. To avoid charges for the next billing cycle, cancellation requests must be made at least 48 hours before the renewal date. Refunds for partially used subscription periods are generally not provided unless service interruptions are caused by our platform.

Refund Request Procedure

To request a refund, please complete the refund request form available on our website. Provide your order number, purchase date, product name, and a detailed explanation of the issue. Our support team will review your request within 3 to 5 business days.

Approved refunds will be processed to the original payment method within 7 to 10 business days. Please note that processing times may vary depending on your payment provider.

Important Information

We encourage all customers to carefully read product descriptions, system requirements, and service details before making a purchase. By purchasing from IndieNova, you agree to this Refund Policy and acknowledge the limitations regarding digital content.

Thank you for choosing our services. We are dedicated to providing accurate, helpful, and timely content to support your enjoyment of indie games and new releases.